Clean offices with a wonderful staff

Just had a very ODD experience. Went to this location because it showed up on my insurance as a provider. I was in the area and decided to stop in to see if I could find a nice frame. No prescription needed, since I have been going to the same optometrist for the 10 years and have a recent prescription. I recently misplaced my glasses that I purchased out pocket. So, I figured I would use my insurance benefits to purchase these. Long story short, they buzzed me in and asked if I was a patient I answered no, just wanted to look at the frames. I started towards the frames and and was asked by one of the 4 people at the front desk if they could see my ID. ID?..do you mean insurance card, she responded, "no, since you're not a patient, we'll need to see your ID for our insurance purposes." I'm thinking, is she serious? She was and very adamant! With hesitation I gave her my DL, watched her take it and review it and returned it. I looked at a few frames but could feel myself getting upset and decided to leave. I understand the business is on the rail line, but you might want to consider relocating your businesa if this has to be ypur regular practice. I hate to say that it was racial, but very much think that was the case. I should have followed my firat mind and went to the Bellaire location. Sad thing is the doctor as on of the 4 people standing behind the desk. I recognized him from the website. Eye Theory Midtown, do better!

Wonderful experience at Eye Theory. I had a last minute issue and they were able to get me in last minute on a Sunday. Took care of my issue last minute.

Very helpful, knowledgeable and friendly. My eye is well on the road to recovery now.

Dr. Karbaschi completed a very thorough eye exam and took the time to make sure all of my questions were answered. Would absolutely recommend!

My visit with Dr. Karbaschi was great. The clinic itself is very clean and elegant, but also welcoming at the same time. When you walk in, you are greeted and checked in by Sahar. She explained the process very well, especially while using the machines for the preliminary exam/tests. Both Sahar and Dr. Karbaschi are both very professional and friendly. Dr. Karbaschi took the time to answer my questions, he thoroughly examined and talked about the next steps. He also discussed multiple options to properly fit what I needed. Overall highly recommend Eye Theory at West U and the team.

very thorough, friendly staff. Enjoyed my experience here :)

My appointment didn't go through to them for some reason but they fit me in anyway. Dr Tsao and the staff are super friendly and overaccommodating. Dr Tsao went way above and beyond to make sure I got the best contacts for me.

Very friendly staff took me in as walk in and didn’t rush the exam. Appreciate their excellent service

Dr. Amir is one of the best in Houston. He always takes time to explain everything. I never felt rushed during my appointment. Sahar is always very helpful and welcoming. You truly feel valued as a patient during your appointment. I recommend Dr. Amir Karbaschi to anyone who is looking for an amazing Optometrist.