Provider and assistant provided great service, a thorough exam, and were very knowledgeable. Would recommend

Role Models in the industry. I was writing an entire verbose review that can be summarized as: ...

Loved the personal service and attention to detail.

Dr. Pillai and his staff are such a great team! Wonderful, punctual service where they take the time to address your concerns and do thorough examinations. I had them treat me for dry eye and I had substantial improvement after a few sessions. Also a very convenient location for anyone working downtown. Highly recommend!

I had a very disappointing experience with Eye Theory. I clearly communicated that I was in urgent need of an emergency pair of glasses, as I wear daily contacts and do not have glasses. Despite this, they refused to provide me with even a trial pair of contacts when I came in for my appointment and they asked me to remove my daily’s—even when I offered to pay for them. I found that unreasonable and unhelpful, especially given the urgency of my situation.

What made things worse was the complete lack of communication. I was never told that the doctor would not be in, even though I made it clear from Monday that I needed the glasses by a certain time due to an upcoming flight. When Thursday came, they acted completely unaware of everything, despite me having informed them both in writing and over the phone.

They also failed to document my eye information accurately, which is a basic expectation at any eye clinic. Instead of taking accountability, they seemed to expect me to know their internal policies and procedures—none of which were ever communicated to me or given in any form of documentation.

While the staff were kind in their tone, the overall experience was incredibly frustrating and there was a lack of communication..

For your reply message: this wasn’t just about my initial medical appointment but this week as well when I was ordering my lenses. There was a lack of communication even your staff member agreed and said so herself. It’s not about my expectations, but communicating properly to your patients if that is a high expectation to have then ok.

The only place I’ve ever found to give me relief for my extremely dry eyes. Very fast diagnosis and testing followed by treatment. Greatly appreciated.

At the midtown location, I initially that the staff wanted to help, but it was all about money, I have diabetes yet they didn't want to address that issue, while still charging me over $1000 out of pocket. Before going there check out other alternatives then them, you'll save yourself a lot money and heartache.

It's been a long time since I gotten my eyes checked. Eye Theory was welcoming right away. Great staff!!! Beautiful glasses.

I had a wonderful experience at Eye Theory. They have the nicest frames I've seen and we're very attentive and informative. I ended up getting 2 pairs and they gave me an extra discount on the 2nd pair. Great service!

I’m so happy I found this place! I was browsing their website and saw an appointment available within 45 minutes. I called to check if it was still open, and thankfully it was—they were so accommodating! The front receptionist was incredibly kind and helpful over the phone and in person, and the doctor was just as warm and professional. The whole experience felt smooth and welcoming from start to finish. Highly recommend if you’re looking for an eye doctor who truly cares.