The only place I’ve ever found to give me relief for my extremely dry eyes. Very fast diagnosis and testing followed by treatment. Greatly appreciated.

Very professional and hospitable.

It's been a long time since I gotten my eyes checked. Eye Theory was welcoming right away. Great staff!!! Beautiful glasses.

Very professional and clean space-Sahar and Dr. K were helpful and patient while my son learned how to handle new contacts.

I had a great experience Dr Karbaschi was great!! He explained everything so well and make me feel so comfortable. I’m so glad I switched to his practice. His staff was as well very nice and competent.

First time here and Ruth was amazing! Loved her. Would recommend Eye Theory to anyone looking for an easy, professional experience!

Everyone was amazing and very helpful. I recommend to everyone!

Role Models in the industry. I was writing an entire verbose review that can be summarized as: ...

I had a very disappointing experience with Eye Theory. I clearly communicated that I was in urgent need of an emergency pair of glasses, as I wear daily contacts and do not have glasses. Despite this, they refused to provide me with even a trial pair of contacts when I came in for my appointment and they asked me to remove my daily’s—even when I offered to pay for them. I found that unreasonable and unhelpful, especially given the urgency of my situation.

What made things worse was the complete lack of communication. I was never told that the doctor would not be in, even though I made it clear from Monday that I needed the glasses by a certain time due to an upcoming flight. When Thursday came, they acted completely unaware of everything, despite me having informed them both in writing and over the phone.

They also failed to document my eye information accurately, which is a basic expectation at any eye clinic. Instead of taking accountability, they seemed to expect me to know their internal policies and procedures—none of which were ever communicated to me or given in any form of documentation.

While the staff were kind in their tone, the overall experience was incredibly frustrating and there was a lack of communication..

For your reply message: this wasn’t just about my initial medical appointment but this week as well when I was ordering my lenses. There was a lack of communication even your staff member agreed and said so herself. It’s not about my expectations, but communicating properly to your patients if that is a high expectation to have then ok.

I had terrible dry eye symptoms for years. I was finally able to find relief with the experts at Eye Theory. Don’t think twice to Achilles here if you are also suffering from dry eye symptoms and have been told be other providers that there are no other options.