Absolutely do not recommend this place. Had a new patient appointment scheduled at 10:30 today, and before I got to see the Dr, one of the front office staff members went through their pricing policy. Exam was a $20 copay - normal. BUT in order for them to actually write you a prescription so you can purchase lenses, they will charge an additional $100-$130 (price difference was whether or not you had an astigmatism, I believe). This is completely separate from purchasing the frames, lenses, etc. What is the point of an exam if they will not give you the results without having to pay above and beyond the exam copay? It feels like nothing more than a money grab. The worst part of this experience for me was with another member of the front desk staff. As I was asking for further clarification on the breakout of charges from the person I was speaking with, she walked passed me towards an exam room and made a comment under her breath along the lines of “well this is how it’s always been, I don’t see what the problem is.” I responded and told her that her behavior wasn’t appropriate, I cancelled the appointment and walked out. I will not ever go back. Shockingly rude and unprofessional. Do not recommend.
My wife and I had a fantastic experience at Eye Theory West University. The clinic exudes a welcoming, clean, and cozy vibe. Dr. Amir and Sahar were outstanding—friendly and exceptionally accommodating. Despite our insurance being out of network, Dr. Amir handled it with ease and excellent customer service. Our comprehensive eye exams and contact lens evaluations were conducted with utmost care and professionalism. Dr. Amir’s attention to detail and willingness to answer all our questions made us feel well taken care of. We wholeheartedly recommend Eye Theory West University for anyone in need of thorough and considerate eye care. Their team goes above and beyond, setting a high standard for patient support.