Dr. Tsao is good and thorough. Everyone here is very friendly and it's a relaxed atmosphere; very different from the typical doctor's office. They always keep up with the latest developments and technologies to provide a very comprehensive eye examination.

The eye exam was very thorough and they provided amazing customer service! They were also patient with the contact lens fitting and found the left lens on the floor that did not make it in

This is not your mom & pop’s optometrist. The aura is so calm, clean, and quiet. I actually felt like Dr. Amir cared enough to fully explain my eye condition and addressed my concerns and let me determine what was the best prescription for my goals/health. Not to mention the lenses are so cute they helped me pick out. Looking forward to establishing a long term relationship with this branch.

Would definitely recommend this place. Years of looking for a good optometrist and someone to help with my dry eye issues. Will report back once my treatments are complete but so far so good!

Very quick and quality service

it was my first experience in the Eye theory west university , and I should say that was awesome . DR Karbaschi was so friendly and professional . and his assistant explained about everything that we needed with patience , she took the eye test kindly ,she was attentive and nice. I would highly recommend that place to anyone who cares about health and peace.

I had been a loyal customer of Eye Theory Midtown for quite some time, having previously received excellent service during my annual eye exams. However, this year, I had to cancel my appointment due to some unexpected changes in their billing practices. It seems that the optometrist has started adding copays and fees for certain procedures that are not covered by my insurance, which was quite different from my experience the previous year when I did not have to pay a copay. Specifically, I was charged $40 for a procedure to substitute dilation. While this may not be a substantial amount of money, it's more about the principle and the consistency in the service. Apart from this, Eye Theory Midtown does offer good service, and the professionals are knowledgeable and attentive. However, one aspect that needs improvement is the parking situation, which can be quite challenging at times. Additionally, it felt like the establishment was starting to nickel and dime their customers for every last cent. As a loyal customer who had purchased $300 glasses from them last year, I would have expected some sort of retention of customer loyalty. Regrettably, this didn't seem to be the case. I hope that they consider reevaluating their billing practices and possibly find a way to maintain a more consistent and customer-friendly approach to their services, as I had previously enjoyed a great experience at Eye Theory Midtown.

10/10 Kind, friendly, understanding staff who know their stuff!

I was very pleased with Dr Amir and his service at the West U location. Prior to my visit to Eye Theory I had been a long-term patient of a clinic in Bellaire - but when they told me I had to wait 2 months for an appointment I decided that was an insult to a long-term customer! Based on the *superior service* I received at Eye Theory, I won't be going back to the old place.

Great customer service!