I was searching online for a dry eye specialist and found this place. I’m so happy I did! I’ve been trying to get some relief for years with no luck. Not only are they actually treating my symptoms but they are so nice. Dr. Karbaschi and Sahar actually listen to you and do a very thorough eye exam. I would recommend this place. You won’t be disappointed. One last thing; If you’ve never had a Zest Treatment I would suggest you try it. Great little exfoliation and cleaning process for the eyelids. They also have lots of cute frames!
The best appointment with Dr. Karbaschi. He is so detailed and thorough with the eye exam, uses new technology and explains everything. Everyone at this office is welcoming and the customer service is great.Thank you so much!! Sending my whole family there for their annual eye check ups.
I had been a loyal customer of Eye Theory Midtown for quite some time, having previously received excellent service during my annual eye exams. However, this year, I had to cancel my appointment due to some unexpected changes in their billing practices. It seems that the optometrist has started adding copays and fees for certain procedures that are not covered by my insurance, which was quite different from my experience the previous year when I did not have to pay a copay. Specifically, I was charged $40 for a procedure to substitute dilation. While this may not be a substantial amount of money, it's more about the principle and the consistency in the service. Apart from this, Eye Theory Midtown does offer good service, and the professionals are knowledgeable and attentive. However, one aspect that needs improvement is the parking situation, which can be quite challenging at times. Additionally, it felt like the establishment was starting to nickel and dime their customers for every last cent. As a loyal customer who had purchased $300 glasses from them last year, I would have expected some sort of retention of customer loyalty. Regrettably, this didn't seem to be the case. I hope that they consider reevaluating their billing practices and possibly find a way to maintain a more consistent and customer-friendly approach to their services, as I had previously enjoyed a great experience at Eye Theory Midtown.